Summer 2026 Help
Summer 2026 Help
Breadcrumbs

Queue missing for Job Function (Defining Approvers)

Problem

When Defining Approvers or Reassigning Approvers for a CQ record, the system does not display the Queue associated with the selected Job Function. This prevents approver assignment based on queue routing rules, disrupting the intended approval workflow.

image-20251111-233210.png
Define Approvers button
image-20251111-233132.png
Queue not displaying for Training Coordinator Job Function

Expected Behavior:
Upon entering a Job Function in the Define Approvers window, all Queues mapped to that Job Function should be displayed for selection.

image-20251113-144443.png
Associated Queue for Job Function

Solution

  1. Navigate to the Job Functions tab and select the Job Function Name.

  2. Verify that the appropriate Queue is displayed under the Associated Queue field.

image-20251111-233426.png
Check for Associated Queue
📌

Solution Scenarios

  • If Associated Queue is not listed under the Job Function:

    • Select the Associated Queue action and enter the Associated Queue.

    • If no Queue is listed, Create the Queue under User Management Settings.

  • Creating Queues

  • Managing Job Functions