Adding Investigation Reporting Codes

Purpose

As a Record Owner, you add Investigation Reporting Codes to classify the complaint based on investigation findings. You select the appropriate codes and update the record so reporting requirements and assessment activities reflect the current investigation results.

Prerequisites

Installation Package: CQ Core, CQ Regulatory Reports Extension, CQ AS2 Gateway Extension, myCQ Extension, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ Investigation Reporting Code Addition

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Owner PSG

Configurations: CQ Tasks

Steps

1. From the Performing Investigation window, Investigation Reporting Code section, click the New button; or click the + icon from the Regulatory tab of the Complaint for Regulatory Reporting Codes.

2. Select Code Type.

3. Optionally, select Value.

4. Click the Save button or Save & New for additional Investigation Reporting Code.

Example:

Expected Outcome

• The Regulatory Reporting Codes have been added.

Additional Resources

ComplianceQuest

• Performing Complaint Investigations

• Adding Product Defects / Failures

• Adding Associated Items

• Adding Product History Reviews

• Reopening Complaint Investigations

• Redoing Complaint Investigations

• Escalating Complaints to CAPA

• Creating New CAPAs

• Linking Existing CAPAs