Reviewing Complaint Code Recommendations using AI

Purpose

As a Complaint Owner, you can review and apply recommended Complaint Codes to classify a complaint when the record is not in Closed or Complete and Closure Review status.

Prerequisites

Installed Package(s): CQ Core, CQ.AI Extension

Product: QualityQuest, Platform & Technology

Function: CQ.AI Agents

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Owner PSG, and CQSS Similarity User PS

Steps

1. Open the Complaint record.

2. Click the CQ.AI section to expand it.

3. Click Apply to apply the recommended Complaint Code, if appropriate.

Expected Outcome

• A recommended Complaint Code appears when relevant similarity exists.

• The recommendation includes a similarity score.

• You can review and apply the recommended Complaint Code.

• The recommendation does not appear when the complaint status is Closed or Complete and Closure Review.

Additional Resources

ComplianceQuest