Completing Closure Reviews

Purpose

As a Record Owner, you complete a closure review to verify that all complaint activities, findings, and required steps are finished. You review the recorded information, confirm accuracy, and update the complaint so it can proceed to closure.

Prerequisites

Installation Package: CQ Core, CQ Regulatory Reports Extension, CQ AS2 Gateway Extension, myCQ Extension, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ Closure Review Completion

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Non DT Task Assignee PSG

Steps

1. From the Home tab,b select the Approve/Reject link for the Complaint.

2. From the Complaint record, under Next Best Actions, click the Approve or Reject button.

2. Enter Comment and Password if needed, and click the Approve or Reject button, and Save.

Example:

Expected Outcome

Rejecting the Complaint record

• The Complaint record moves to the Closure Rejected Stage.

• An email is sent to the Complaint Owner notifying the rejection and restarting the Complaint record.

• The Rejecting Complaint Closure activity is logged in the Complaint Record Activities section under the History tab.

• Under Next Best Actions and Open Activities, in the Submit for Rework section, the Restart button is disabled. Change Owner icon is available next to the User.

• For the Restart of the Complaint, see Submitting Complaint Steps for Rework.

Approving the Complaint record

• The Complaint record moves to the Closed Status and Closed Stage.

• The Approving Complaint Closure activity is logged in the Complaint Record Activities section under the History tab.

Additional Resources

ComplianceQuest

• Submitting Complaints for Rework

• Voiding Complaints

• Reopening Complaints