Using Complaints Agent for CQ.AI

Purpose

As a myCQ User, you can create a Complaint by entering an Issue Description that the myCQ Assistant uses to categorize the complaint during submission.

Prerequisites

Installed Package(s): CQ Core, CQ.AI Extension

Product: QualityQuest, Platform & Technology

Function: CQ.AI Agent

User Profile: Standard User

Permissions: CQ Base User PSG, myCQ PSG, CQSS AI Assistant User

Steps

The steps below show how to report a complaint using the myCQ Extension with CQ AI.

1. Open myCQ from the App Launcher.

2. In the myCQ Assistant, enter the Issue Description.

3. Click Next.

4. Enter the Title.

5. Review Description As Reported, and update it if needed.

6. Select the Outcome.

7. Select the Part.

8. Enter the Complaint Quantity.

9. Enter or select the Occurrence Date.

10. Enter or select the Aware Date.

11. Enter or select the Report Date.

12. Select the Department.

13. (Optional) Select the Contact.

14. (Optional) Select the Account.

15. Enter the Company.

16. Select the Country of Origin.

17. (Optional) Upload Files.

18. Click Create Record.

Expected Outcome

• The Complaint Details page opens in a new tab.

• The Complaint appears in Draft status at the Triage stage.

• The Description field contains the text from Description As Reported.

• The complaint routes to the selected Department Complaint Queue.

• Members of the assigned queue can access and work on the complaint.

• Queue members receive an email notification.

• Ownership updates from the creating user to the assigned Complaint Queue.

Additional Resources

ComplianceQuest