Completing Approval for NC Investigations

Purpose

As a Record Owner, you complete the NC investigation approval to confirm the investigation findings are accepted. You review the investigation details, record the approval decision, and update the status so the nonconformance can move to the next step in the workflow.

Prerequisites

Installation Package: CQ Core, myCQ Extension, CQ Supplier Central, CQ Supplier Performance, CQ Ratings Framework, CQ Embedded Analytics, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ NC Investigation Approval Completion

User Profile: Standard User

For Permission Set Groups: CQ Base User PSG, CQ NC Approver PSG

Steps

1. From the Home tab select the Approve/Reject link for the Nonconformance to review for Approval.

2. From Next Best Actions, click the Approve or Reject button as needed.

3. Follow the steps to complete the Approval.

Example:

Expected Outcome

Investigation Approved

• The Investigation Approval Status shows as Approved and the NC moves to the Implement Stage if Actions need to be completed, or Closed if no Actions need to be addressed.

• The NC Owner receives an email notification that the Response has been approved and a link is provided to access the record.

• Approving Response is logged in the Nonconformance Record Activities section under the History tab.

• If applicable, any Actions will have a new Status of Open or Complete (if already completed) under the Actions tab.

Investigation Rejected

• The Investigation Approval Status displays as Rejected and the NC remains in the Disposition/Investigate Stage.

• The NC Owner receives an email notification that the Response has been rejected and a link is provided to access the record.

• Rejecting Response is logged in the Nonconformance Record Activities section under the History tab.

• The NC Owner needs to update and resubmit the Investigation for approval based on rejection remarks.

Additional Resources

ComplianceQuest

• Nonconformance Implement Action