Retrying Report Submissions

Purpose

As a Record Owner, you retry a report submission when a previous attempt did not complete successfully. You review the submission details, make any required updates, and resubmit the report so the complaint reflects the current reporting status.

Prerequisites

Installation Package: CQ Core, CQ Regulatory Reports Extension, CQ AS2 Gateway Extension, myCQ Extension, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ Report Submission Retry

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Regulatory Owner PSG

Steps

This is applicable only for Medwatch.

1. From the Complaint record, Regulatory tab, Report Submissions section, click the appropriate Form link.

2. Alternatively, from the Complaint record, under Next Best Actions and Open Activities, in the Regulatory Reporting section, click the Goto Record button for the appropriate report.

3. From the Report Submission details page, select the Retry button from the Action Menu.

4. Click the Finish button.

Example:

Expected Outcome

• The Retry action has been submitted.

Additional Resources

ComplianceQuest

• Regulatory Report Voidance