Completing Actions

Purpose

As a Record Owner, you complete an Action by recording that the required work for the nonconformance is finished. You review the action details, confirm completion, and update the status so the nonconformance can move toward closure or further review.

Prerequisites

Installation Package: CQ Core, myCQ Extension, CQ Supplier Central, CQ Supplier Performance, CQ Ratings Framework, CQ Embedded Analytics, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ NC Action Completion

User Profile: Standard User

For Permission Set Groups: CQ Base User PSG, CQ NC Task Assignee PSG

Steps

CQ Qualified User can be enabled by CQ Administrators in order to ensure that only Qualified Users can Perform Implementation in the Nonconformance. See your CQ Administrator for how to set Qualified Users for NC Implementation.

1. From the Home tab select the View link for the Nonconformance to complete the task.

2. From Next Best Actions, click the Complete Action button as needed.

3. Follow the steps to complete the Action Plan. See Completing Actions for more information on how to complete Actions for CQ records.

Example:

Expected Outcome

• The Completed Action is logged in the Nonconformance Record Activities section under the History tab.

• All Actions Completed will have a new Status of Complete under the Actions tab.

• Once all Actions have been completed, the Next Best Actions will no longer contain Action Plan activities; however, more Actions can be added as needed under the Actions tab while the NC record is in the Implement Stage.

Additional Resources

ComplianceQuest

• Nonconformance Verification & Closure