Overview
Complaints are formal records of product or service concerns raised by customers, patients, or internal users. They document quality issues such as defects, adverse events, or dissatisfaction so you can review, assess, and respond in a consistent way.
In regulated environments, Complaints support regulatory compliance, traceability, and structured investigation. They provide a single place to review history, make decisions, and plan corrective and preventive actions for affected products or processes.
Additional Resources
ComplianceQuest
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