Overview
Rating Metrics define the criteria used to evaluate a Rating Model. A QMI Administrator manages these metrics to align scoring with QMI requirements and location needs. Each metric supports consistent evaluation across CQ processes.
Default Metrics are available for immediate use within each Rating Model. The administrator can review, adjust, and organize these metrics to maintain an accurate and usable rating structure.
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Level 3 Metrics |
Level 2 Metrics |
Level 1 Metrics |
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QMI Score |
Audit Score
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Audit - Time in Audit Planning |
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Audit - Time in Audit Execution & Reporting |
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Audit - Time in Audit Implementation |
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Audit - Time in Closure |
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Audit - Number of critical findings |
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Audit - Number of findings |
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Audit - Number of major findings |
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Audit - Count of Positive Audit Results |
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Audit - Time in Audit Response |
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CAPA Score
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CAPA - Number of Rejected CAPA extension requests |
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CAPA - Number of Approved CAPA extension requests |
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CAPA - Number of CAPA extension requests |
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CAPA - Time In Implementation |
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CAPA - Time in Investigation |
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CAPA - Time in Draft |
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CAPA - Time in Verification |
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Change Order Score
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Change Order - Time in Impact Assessment |
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Change Order - Time in Implementation |
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Change Order - Time in Plan |
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Change Order - Time in Post-Implementation Tasks |
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Change Order - Time in Release |
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Change Order - Time in Draft |
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Change Order - Time in Triage |
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Change Order - Average overdue time in Impact Assessment |
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Change Order - Average overdue time in Implementation |
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Change Order - Overdue time in Implementation Approval |
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Change Order - Overdue time in Impact Assessment Approval |
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Change Order - Average overdue time in User Sign-off |
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Complaint Score |
Complaint - Complaint Time in Triage |
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Complaint - Time in Closure Review |
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Complaint - Time in Complaint Execution |
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Complaint - Time in Complaint Verification |
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Complaint - Time in Decision Tree Task |
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Complaint - Time in Investigation Task |
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Complaint - Time in PHR Task |
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Complaint - Time in Sample Request Task |
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Complaint - Time in Script Task |
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Complaint - Time in Draft |
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Complaint - Time in other tasks |
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Complaint - Number of Complaints |
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Controlled Document Score |
Control Document - Average Time to Complete Training |
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Control Document - Average Time to Signoff by Trainer |
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Control Document - Time in Draft |
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Control Document - Time in Draft Approval |
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Control Document - Time in Pre-release |
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Nonconformance Score |
Nonconformance - Number of Extension Requests |
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Nonconformance - Number of Approved Extension Requests |
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Nonconformance of Rejected Extension Requests |
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Nonconformance - Time in Investigation |
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Nonconformance - Time in Reopen Implementation |
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Nonconformance - Time in Reopened Investigation |
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Nonconformance - Time in Triage |
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Nonconformance - Time in Verification |
Additional Resources
ComplianceQuest
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