Updating Primary Complaint Investigation

Purpose

As a Record Owner, you update the Primary Complaint Investigation to record new information gathered during the investigation. You review the existing details, add or adjust findings, and confirm the investigation reflects the most current evidence before the complaint moves forward.

Prerequisites

Installation Package: CQ Core, CQ Regulatory Reports Extension, CQ AS2 Gateway Extension, myCQ Extension, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ Primary Investigation Update

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Owner PSG

Configurations: CQ Tasks

Steps

To make an Investigation primary, the Part, Part Family, and Complaint Code of the Complaint record must match the Part, Part Family, and Defect Code of the Investigation record.

1. From the Complaint record, Related List Quick Links section, click the Associated Items link.

2. From the Associated Items page, click the New button.

3. Search and select the Complaint record.

4. Enter information as needed.

5. Click the Save button.

Example:

Expected Outcome

• You update the Primary Complaint Investigation to reflect the most current investigation details.

Additional Resources

ComplianceQuest

• Creating New Complaint Investigations

• Adding Investigation Reporting Codes

• Performing Complaint Investigations

• Adding Product Defects / Failures

• Adding Associated Items

• Adding Product History Reviews

• Reopening Complaint Investigations

• Redoing Complaint Investigations

• Escalating Complaints to CAPA

• Creating New CAPAs

• Linking Existing CAPAs