Viewing Analytics Dashboard for Complaints

Purpose

As a Record Owner, you view the Analytics Dashboard for Complaints to review charts and metrics that show complaint trends. You examine the available data to understand volumes, patterns, or changes that may support evaluation or follow‑up actions.

Prerequisites

Installation Package: CQ Core, CQ Regulatory Reports Extension, CQ AS2 Gateway Extension, myCQ Extension, and CQ AI Extension

Product: QualityQuest and Platform Apps

Function: CQ Complaint Analytics Dashboard Access

User Profile: Standard User

Permissions: CQ Base User PSG, CQ Complaint Owner PSG, and CQ EA Permission

Steps

1. From the Complaint record, click the Analytics tab.

Expected Outcome

• The Analytics Dashboard is available with two sections (Complaint Dashboard and Occurrence). The filter icon and Open Analytics icon are displayed.

• The default value for Part is autopopulated as the value selected for the Complaint record. Part Family value is defaulted to the value of the Part Family in the Complaint record.

• The Complaint Code value is the default value of the Complaint Code in the Complaint record.

• The default value is autopopulated as All for Failure Code and Failure Category.

• Conclusion Code is auto-populated from the Complaint record.

• The default value for Lookback Period is 12 months ago to today, and the Interval is Month.

• Count and DPO options are available under the Occurrence section.

Additional Resources

ComplianceQuest

• Viewing Complaint Occurrence Counts

• Viewing Complaint DPOs